B-HELP
"Work hand in hand with companies"
ABOUT B-HELP
B-Help is a solution that collaborates with companies to facilitate training in call centers. It uses artificial intelligence to guide people, improving process efficiency, maintaining consistency in information, being adaptable to people's needs and providing a personalized experience.
Our Team
Maria Angel Gutiérrez
Ceo and commercialization
Aixa Castro
Marketing and technology
Laura Acosta
Engineer and marketing
Gabriela Muñoz
Supervisor and cigital analyst
Angela Castillo
Engincer and web designer
Karla Gómez
Marketing and human resources
Services
Training on Call Management Software
This service includes technical training to familiarize agents with the specific software and CRM tools used by the company. It covers everything from call logging, customer tracking, to data entry, ensuring the agents can efficiently handle calls while using the company's systems.
Customer Service Skills Training
B-Help provides comprehensive training programs designed to enhance communication skills, active listening, empathy, and the ability to handle difficult customers. This service aims to ensure that call center agents can deliver a professional and effective customer experience.
Development of AI-Powered Call Protocols and Scripts
B-Help leverages a constantly updated AI-driven database that is personalized for each client, enabling the creation of dynamic call protocols and scripts. The AI provides real-time support to agents by answering their questions during calls and offering suggestions based on customer profiles and past interactions. This ensures that agents can respond quickly and accurately to customer inquiries, improving both service quality and efficiency.
Ongoing Evaluation and Feedback
To ensure continuous improvement, B-Help offers performance monitoring and real-time call analysis services. This includes evaluating key performance metrics (KPIs) and providing constructive feedback to agents, which helps in identifying areas for improvement and reinforcing successful practices.
Telephonic Sales Training Programs
This specialized training focuses on teaching call center agents the skills required for effective phone sales. The program includes persuasion techniques, negotiation strategies, and best practices for closing sales, helping agents become more effective in converting leads into customers.
Loyalty Program
If a company decides to use one of our plans depending on the number of times it is used, it will obtain a series of discounts. The more our service plans are used, the greater the savings for businesses. They can obtain discounts ranging from 5% to 50% on the next billing.
Price List
COURSE 1: FUNDAMENTALS OF WORKING IN A CALL CENTER.
Duration: Our course 01 lasts 2 weeks.
$1000
COURSE 2: INTERMEDIATE SKILLS FOR CALL CENTER AGENTS
Duration: 1 month
$3000
COURSE 3: ADVANCED SKILLS AND LEADERSHIP IN CALL CENTER
Duration: 3 months
$5000
COURSE 4: ACCOMPAINIMENT OF THE APPLICATION AND COURSES THAT THE CLIENT NEEDS
Duration: 12 months